近日，有網(wǎng)友發(fā)圖文稱，乘坐高鐵二等座時，因鄰座乘客體型較寬，體重約400斤，導(dǎo)致自己難以正常就座。該網(wǎng)友質(zhì)疑鐵路部門售票時未考慮乘客體型差異。

A social media post has gone viral after a high-speed rail passenger reported being unable to sit comfortably in a second-class seat because their neighbor — estimated to weigh around 400 jin (about 200 kilograms) — occupied excessive space. The passenger questioned why railway authorities do not take body-size differences into account when selling tickets.

網(wǎng)友發(fā)布的圖片顯示，其座位旁確有一名體型寬大的男乘客。該網(wǎng)友表示，因鄰座體型占據(jù)空間，自己難以正常使用座位，認(rèn)為二等座售票應(yīng)兼顧體型因素。

Photos shared online showed a visibly large man seated next to the complainant. According to the post, the neighbor's size encroached on their seat, leaving them with little room, and raising the argument that ticketing policies for second-class seats should better address such situations.

此話題引發(fā)眾多網(wǎng)友共鳴，有人分享類似經(jīng)歷：曾因鄰座占用空間而被迫抬起扶手；在三人座中間位時，被兩側(cè)體型寬大的乘客擠占；甚至鄰座占用其座位三分之二空間，完全無法正常乘坐。對此，部分網(wǎng)友建議受影響乘客及時聯(lián)系乘務(wù)員協(xié)調(diào)換座，認(rèn)為“體型較大的乘客也有權(quán)乘坐公共交通”，換座是更務(wù)實(shí)的解決方式。

The complaint quickly sparked discussion online, with many netizens recounting similar experiences of cramped seating. Some called for improved seating arrangements, while others stressed that larger passengers have equal rights and suggested that affected travelers should seek assistance from train staff to change seats.

8月16日，經(jīng)視直播記者嘗試聯(lián)系事件發(fā)布者，但未獲回應(yīng)。之后，記者以乘客身份咨詢中國鐵路12306客服。工作人員表示，若在列車上遇鄰座體型寬大致空間擁擠，可第一時間向列車工作人員反映，協(xié)商調(diào)換座位。工作人員可通過手持終端實(shí)時查看座位預(yù)訂及乘車信息，便于協(xié)調(diào)。但若列車滿員或無空座，可能無法調(diào)換，乘客需暫時克服。

對于“能否避免體型差異大的乘客相鄰就坐”的改進(jìn)建議，客服坦言，目前購票系統(tǒng)按身份證號分配座位，無法提前獲知乘客體型，暫無針對性改進(jìn)辦法。

A staff member from China Railway's 12306 hotline suggested that passengers may report such issues to the onboard crew, who can check seat availability in real time and attempt to arrange a swap. However, if the train is fully booked, reassignment may not be possible. As for preventing mismatched seating, customer service noted that the ticketing system assigns seats solely based on ID information and cannot account for body size.

來源：經(jīng)視直播

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