10月25日，歌手鄭智化在微博發(fā)文，陳述其在深圳寶安國(guó)際機(jī)場(chǎng)登機(jī)過(guò)程中遭遇障礙，引發(fā)廣泛關(guān)注。

圖源：鄭智化個(gè)人微博

Singer Zheng Zhihua has condemned Shenzhen Bao'an International Airport over a distressing boarding incident on Saturday, accusing it of having an "inhumane attitude towards disabled people".

在微博中，鄭智化稱，其當(dāng)日于遠(yuǎn)機(jī)位登機(jī)時(shí)，升降車平臺(tái)與飛機(jī)艙門地板之間存在顯著高度差，“升降車停至機(jī)門居然離機(jī)門地板25公分，我輪椅推不進(jìn)飛機(jī)，腿也沒(méi)辦法跨進(jìn)機(jī)門。”此外，他進(jìn)一步指控現(xiàn)場(chǎng)工作人員處置不當(dāng)，稱“操縱升降車的司機(jī)根本不顧我的安全，完全不愿把升降板提高，冷眼看著我連滾帶爬進(jìn)飛機(jī)?！?/p>

鄭智化批評(píng)深圳機(jī)場(chǎng)“對(duì)殘疾人的態(tài)度是最沒(méi)人性的”，并表示對(duì)此行為“忍無(wú)可忍”。

In his social media post, Zheng, who uses a wheelchair, detailed how a significant height gap between a boarding lift and the aircraft forced him to struggle into the cabin. He alleged the lift operator refused to assist, leaving him to crawl aboard.

針對(duì)歌手鄭智化反映的登機(jī)情況，深圳寶安國(guó)際機(jī)場(chǎng)于10月25日傍晚發(fā)布官方說(shuō)明。

Shenzhen Bao'an International Airport issued a statement on Saturday evening addressing Zheng's recent boarding difficulties, expressing regret and outlining immediate service improvements for passengers with disabilities.

In response, the airport announced corrective measures including prioritizing jet bridge access for flights carrying wheelchair users where possible. For remote stands, it will increase on-site assistance staff from one to two workers and trial newly developed boarding ramps designed to reduce the height gap, ensuring safer and smoother boarding for passengers with reduced mobility.

10月26日，歌手鄭智化在微博發(fā)文回應(yīng)“深圳機(jī)場(chǎng)致歉”稱，深圳機(jī)場(chǎng)已經(jīng)對(duì)他個(gè)人提出道歉，他不再追究此事，只希望借由此事，深圳機(jī)場(chǎng)能優(yōu)化對(duì)殘疾人士的服務(wù)和協(xié)助。

Zheng responded on Sunday to the apology from Shenzhen Airport, stating that he has accepted the apology made to him personally and considers the matter closed. He expressed his hope that the incident would prompt the airport to optimize its services and assistance for passengers with disabilities.

編輯：李涵萌

實(shí)習(xí)生：李然

來(lái)源：澎湃新聞 深圳機(jī)場(chǎng)發(fā)布微信公眾號(hào)

跟著China Daily

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